Política de devoluciones

We want you to feel comfortable and confident when shopping at Velshine, that’s why we offer a 30-day return & exchange policy. If for any reason you’re not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

If you want to exchange or return the order, please read carefully about Velshine return/refund policy.

Order Confirm

All orders are subject to final approval and acceptance by Velshine. A confirmation email will be sent once you’ve completed your order. We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product has been processed or already shipped out.

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
6. For exchanges or resizing, if your location falls within a remote area, you may be responsible for remote fees due to geographical constraints. We will notify you in advance of any applicable fees, allowing you to make an informed decision.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Non-Refundable Items

1. Special order items are those changing plating and stone colors, buying a part from the whole set, and the jewelry with personalized engravings, all of these are not refundable.
2. The rings with custom sizes are not refundable.
3. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
4. Items that were worn, or sent to you as Replacement / Exchange are not refundable.

Return Process

Please get in touch with Customer Service([email protected]), indicating the item(s) you would like to return and the reason with photos of the item in good condition. We will get back to you within 24 hours. Your patience will be highly appreciated.
After receiving return instructions from us, please package up the item(s) to be returned with the original packing and unused condition. Please ship the return parcel within 3-5 days after receive return label.

Refunds

Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account. Once your refund has been issued, you will receive a confirmation email or a confirmation message.

If you do not receive our refund, please contact us by email: [email protected]

Please Note:
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
* When returning goods, the remoteness fee is non-refundable and needs to be deducted from the refund. We do not refund the remote fees you paid for the order.

Póngase en contacto con nosotros

If you have any questions regarding a return, exchange, or refund, please email us [email protected]. We will be happy to assist you.